Refund policy

Dear Parent,

Thank you for purchasing from Sutradhar.

All our products are designed with the mission of connecting the stories with physical products. With the combination of Sutradhar App and physical products  we are confident that the kids will enjoy playing with these toys.

We also have a very stringent quality check process to provide you with a high quality product always. 

However, if there are some issues with the product, we offer a refund if you choose to return the product within 7 days from the date of purchase. Our team will inspect the product and issue a refund. 

How can I return eligible products?

For orders delivered in India:

• Email us at contact@mysutradhar.com within 7 days of receiving the product. Please mention your order number and the product you want to return in the email.
• For pincodes that do not have the reverse pickup facility, you would need to send the products back to us at your own expense. Return address: Sampatra Technologies Pvt Ltd. (Sutradhar) House Number A-55,14, DLF Phase 1, Chakarapur, Gurugram, Haryana, India, 122002

For orders delivered outside India:

• Email us at contact@mysutradhar.com within 7 days of receiving the product. Please mention your order number and the product you want to return in the email.
• You need to ship the products back to us within 30 days from the delivery date. Return address: Sampatra Technologies Pvt Ltd. (Sutradhar) House Number A-55,14, DLF Phase 1, Chakarapur, Gurugram, Haryana, India, 122002
• You can send the products with your friends/family or a local logistics company
• You will be liable to pay the return shipping and Indian customs charges which is non-refundable

Please feel free to reach out to us at contact@mysutradhar.com in case you have any questions.